Value of more than 230,000 yuan of waterproof watches, less than 3 months after purchase or major flooding. Well-known luxury brand Cartier (Cartier) was recently Wenzhou consumer complaints. “Market Guide” reporter learned that, in the Lucheng District South industrial and commercial mediation, the dispute settlement before the two sides.
Miss Cao Wenzhou people in December 2009, at a local mall, “Cartier” counters spent over 230,000 yuan to buy up a “Blue Balloon” Ms. waterproof watch. Salesperson was introduced, this watch waterproof to 30 meters. However, in February this year, she found that severe fog watch dial.
Shanghai service by Cartier detection confirmation, watches waterproof normal, serious water table, dial needles with droplets, the dial is writing a blistering, maintenance costs for 2920 yuan. Maintenance point of view, the table may be used under higher temperature, is used improperly.
Shopping Centre brand marketing officer, a counter further explained that the rubber ring inside the watch will be affected by temperature, thermal expansion and contraction gap thus affecting the water resistance occurs.
Test results for the business unilateral, Miss Cao not agree, and request a replacement a new table.
In the end, by the Wenzhou Branch of Great Southern industrial and commercial business mediation, business free of charge to Miss Cao agreed to replace the watch movement.
Similarly, Mr. Wang met Wenzhou people in similar circumstances.
Mr. Wang was in November 2008 to buy Cartier watches, priced at 35,500 yuan at that time. The table Zengyin use less than 3 months or less and repair power off. However, 5 months after repair, watch it stop away.
October 2009, Mr. Wang once again send the Shanghai table maintenance. This time, Cartier Shanghai service point identification results: the table drops drastically, dial-block has been sparkling, table glass, water failure, movement damage. Maintenance point of view, watches may result washed sauna, are used improperly. And the table as to maintenance, cost of 2040 yuan.
The face of this test results, Mr. Wang is equally unacceptable, and for “sauna” to be a denial of this claim. He believed that Cartier watches warranty for two years now still watch the warranty period, businesses should be free maintenance, not to “misuse” to customers on the grounds of expense.
The mediation by the Big South Trade and Industry, businessmen also agreed to repair free of charge for.
These two consumer complaints against the local business sector to remind the public to be rational consumption, do not expect too much on the quality of luxury goods.
